Learn about your rights and responsibilities as a patient at Corewell Health in West Michigan.
Patients can expect:
The patient can expect the health team to provide:
The patient or their legally designated representative can expect:
Patients can expect:
Patients can expect:
The patient is responsible to:
If you have a concern or complaint, we value hearing from you, and encourage you to contact the Patient Relations Department. We will work with patients and their families to address and resolve their concerns. You also have the right to file a complaint at any time with The State of Michigan, The Joint Commission, Community Health Accreditation Partner or the Office of Civil Rights.
Corewell Health complies with applicable Federal health care conscience protection statutes.
More information to help entities determine which statutes are applicable to them is available at https://www.hhs.gov/conscience/conscience-protections/index.html.
You may have rights as a provider, patient, or other individual under these Federal statutes, which prohibit coercion or other discrimination on the basis of conscience, whether based on religious beliefs or moral convictions, in certain circumstances. If you believe that Corewell Health has violated any of these provisions, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://www.hhs.gov/ocr/complaints/index.html or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
1–800–368–1019, 800–537–7697 (TDD) or by email at ocrmail@hhs.gov.
Complaint forms and more information about Federal conscience protection laws are available at https://www.hhs.gov/conscience.
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